Shipping & Production Times

How long will it take for my order to be delivered?

We use different manufacturers around the U.S. However, most of our manufacturers ship by UPS. We ask that all customers allow for a minimum of 7 business days for delivery within the United States. For a more accurate transit time, please contact customer service to get a customized quote along with production and shipping times ([email protected] or call the phone number at the bottom of this page).

How long is production time?

Production time depends on the individual product. Most products on our website show the production time in the product details. To get an accurate production time, please contact customer service to get a customized quote along with production and shipping times ([email protected] or call the phone number at the bottom of this page).

Ordering

Do you offer rush production?

Yes. We offer many products available for rush production. The best way to place a rush order is to reach out to our customer relations director so they can find the best option and create a quote for you ([email protected] or call the phone number at the bottom of this page).

Are there any set-up fees?

Each product you order will have it's own individual set-up fee (the set up fee is used to create your custom artwork). Set up fees are listed in the product details. Please remember to choose an "Imprint Method" when adding the item to you order. Choosing an "Imprint Method" ensures the set-up fee is added to your order. Missing the "Imprint Method" will result in a delay in processing your order.

Do you offer blank samples and printed samples?

We do offer blank samples, however, it depends on the availability. Completed, printed production samples with your own logo may be ordered for a fee (some product pages will list the fee for a production sample). To request either a blank sample or a production sample, please email our customer relations director: [email protected] or call the phone number at the bottom of this page.

Artwork and Proofs

Will I receive a proof of my custom product?

Yes. Proofs are sent 1 - 2 business days after your order is placed.

What are the requirements for artwork?

All artwork should be high quality 600 dpi or higher .jpg or .tiff files. Adobe Illustrator or Photoshop files are accepted but should be emailed separately as they cannot be uploaded when adding the product to your cart. When uploading PSD or AI files, fonts should be converted to outlines, paths, or curves. Preparing your artwork in the proper formats helps us stick to your production deadline.

If you need to email your artwork after placing your order on the website, please send it to [email protected], making sure to include your order number in the subject line.

Payment

What payment methods you accept?

We accept all major credit cards and PayPal. To make payment by PayPal, please reach out to customer service so they can generate a PayPal invoice for you ([email protected] or call the phone number at the bottom of this page).

Returns & Cancellations

What is your returns policy?

We accept returns of blank goods. For the refund of printed goods, we accept returns in the event an error was made with the order. A claim must be received by us within 15 days after delivery of the order.

Before returning your order, please request a return authorization number from customer service ([email protected] or call the phone number at the bottom of this page).

How do I cancel or make changes to my order?

Please call or email customer service as soon as possible if you would like to cancel or make changes to your order. Once an order has been placed, we cannot guarantee cancellation. Orders are processed quickly to make sure we meet your production deadline. To cancel or make changes to your order, please email [email protected] or call the phone number at the bottom of this page.